Terms of Service

Effective date: June 18, 2026

These Terms of Service (the “Terms”) govern your access to and use of the Frenzy platform, websites, and related services (collectively, the “Service”) operated by Frenzy. By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. What Frenzy Is

Frenzy is a local, in-person creator-marketing marketplace. Restaurants and other food or hospitality businesses (“Restaurants”) post paid short-video campaigns (“Briefs”). Local food and lifestyle creators (“Creators”) apply to Briefs, film on-site, post the resulting video to a third-party platform such as TikTok or Instagram Reels, and are paid after Frenzy verifies the work. Part of a Creator’s compensation is provided as a complimentary meal supplied by the Restaurant (the “Meal”), and part is provided as cash (the “Cash Compensation”).

Frenzy provides the marketplace, escrow-style payment handling, verification, and trust-and-safety tooling that connect Restaurants and Creators. Frenzy is not a party to the underlying agreement between a Restaurant and a Creator, is not the employer of any Creator, does not produce or own the content created, and does not control how Creators perform their work, except as described in these Terms.

2. Eligibility and Accounts

2.1 Age and capacity

You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service, you represent that you meet these requirements. The Service is not directed to anyone under 18, and we do not knowingly allow people under 18 to register.

2.2 Account roles

During sign-up you may register as a Creator or as a Restaurant owner. Additional roles — such as restaurant team members, moderators, and administrators — are assigned internally by Frenzy. You may hold only the role granted to your account, and you may not attempt to obtain a role, permission, or access level you were not assigned.

2.3 Account security

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. You agree to provide accurate, current, and complete information, including your name, location, business details, and any social-media handles you submit, and to keep that information up to date. Notify us promptly at frenzyadvertise@gmail.com if you suspect unauthorized use of your account.

3. Campaigns, Applications, and Assignments

3.1 Restaurant responsibilities

A Restaurant creates a Brief specifying details such as the dishes to feature, required shots, must-include elements, the posting platform, the campaign timeline, the number of Creator slots, compensation, and a Meal. The Restaurant is responsible for the accuracy and lawfulness of its Brief, for honoring the Meal it offers, and for funding the campaign before it goes live. A Brief becomes active only after the Restaurant completes funding through our payment processor.

3.2 Creator responsibilities

A Creator may browse and apply to nearby Briefs. When a Restaurant accepts a Creator and the Creator confirms, an “Assignment” is created. By accepting an Assignment, the Creator agrees to: appear at the Restaurant within the stated timeline; create video content that meets the Brief; post the content publicly on the specified platform; and submit the live post URL plus a proof screenshot through the Service. Creators must create authentic content and must not buy, fake, or artificially inflate views, engagement, or any other metric.

3.3 Slots and availability

Each campaign has a limited number of Creator slots. A slot is treated as filled once an application is accepted or confirmed, and applications are closed once all slots are full. Frenzy may, but is not obligated to, expire applications or Assignments that are not acted on within applicable windows.

3.4 Relationship of the parties

Each Brief, once accepted and confirmed, forms a direct agreement between the Restaurant and the Creator for that campaign, on the terms shown in the Service. Frenzy is a venue and facilitator only. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between Frenzy and any user, or between a Restaurant and a Creator beyond the specific campaign they agree to. Restaurants and Creators are each responsible for their own tax obligations and for determining the legal nature of their own relationship.

4. Compensation, Meals, and Fees

4.1 How Creators are paid

A Creator’s total compensation for an Assignment consists of two parts:

• The Meal — a complimentary food item or items defined by the Restaurant, provided in-kind on delivery of the agreed work. The Meal is supplied and honored by the Restaurant, not by Frenzy.
• Cash Compensation — a base “show-up” amount plus optional performance pay. Performance pay is calculated either on a stepped view-bonus ladder (the Creator earns the single highest milestone reached by verified views, with milestones that do not stack) or on a cost-per-thousand-views (CPM) basis up to a view ceiling. In all cases, base plus performance pay is capped at a pre-set Maximum Bonus Pay for the campaign.

Creators keep 100% of the stated Cash Compensation; Frenzy does not deduct its fee from Creator pay. The minimum base pay for any campaign is $2.00.

4.2 When Cash Compensation is released

Cash Compensation is released only on verified results. Base pay is released after a moderator confirms the submission meets the Brief and the Restaurant approves. Performance pay is released only after a sustained-view window of at least seven (7) days from the recorded post time has elapsed and a moderator has verified the view count. Frenzy verifies view counts from Creator-submitted proof; we do not scrape third-party platforms.

4.3 Escrow-style funding and refunds

When a Restaurant funds a campaign, it pays a reserve equal to the Maximum Bonus Pay multiplied by the number of Creator slots, plus the applicable Frenzy fee on that amount. Base pay and verified performance pay are drawn from this reserve as they settle. When a campaign closes, any unused reserve and the corresponding unused fee are refunded to the Restaurant. Funds held in reserve are held for the purpose of paying Creators and are not a deposit account, do not earn interest for you, and confer no banking relationship.

4.4 Frenzy’s fees and plans

Frenzy charges Restaurants a service fee on the Cash Compensation only. We currently offer two plans:

Fees, plan prices, and thresholds may change; we will post current pricing in the Service and may update it on a going-forward basis. Subscriptions renew automatically until cancelled, and changes to a Restaurant’s plan take effect only when confirmed by our payment processor. Except where required by law or expressly stated in these Terms, fees already earned by Frenzy are non-refundable.

4.5 Payment processing

Payments are processed by third-party providers, including Stripe. Restaurant funding is handled through Stripe Payments, and Creator payouts are made through Stripe Connect to a connected account that the Creator sets up. By using the Service, you also agree to the applicable terms of these processors. Frenzy does not store full payment-card numbers or bank-account credentials; those are handled by the processor.

4.6 Payout eligibility for Creators

Before withdrawing earned Cash Compensation, a Creator must meet all payout conditions, which currently include: completing payment-processor onboarding; maintaining an active account in good standing; having fewer than three (3) active strikes; and having a payable balance. We may adjust these conditions to manage fraud and platform integrity.

4.7 Taxes

Each user is responsible for determining and paying its own taxes arising from use of the Service, including any taxes on Cash Compensation or the value of a Meal. Frenzy may collect tax information and issue tax forms where required by law, and may withhold or pause payouts until required tax information is provided.

5. Content, Usage Rights, and Intellectual Property

5.1 Creator content

As between the Creator and Frenzy, the Creator retains ownership of the video content they create, subject to the usage rights the Creator grants to the Restaurant for a given campaign as described in that Brief. You are responsible for ensuring you have all rights necessary to grant those usage rights and to feature any people, music, trademarks, or other materials appearing in your content.

5.2 License to Frenzy

You grant Frenzy a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and use content and materials you submit to the Service (including submission proof, profile media, and campaign media) for the purposes of operating, providing, securing, promoting, and improving the Service, and as otherwise permitted by our Privacy Policy. This license continues for as long as needed to provide the Service and to keep records required by law.

5.3 Frenzy intellectual property

The Service, including its software, design, text, and the “Frenzy” name and logo, is owned by Frenzy or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-transferable license to use the Service for its intended purpose. You may not copy, modify, reverse-engineer, scrape, or create derivative works from the Service except as allowed by law.

6. Acceptable Use and Prohibited Conduct

You agree not to do any of the following, and not to help anyone else do them:

• Post false, misleading, or deceptive claims, or content that is offensive, unsafe, or unlawful.
• Fake, buy, or manipulate views, followers, engagement, ratings, or any verification metric.
• Promote a competitor of the Restaurant within a campaign, or submit off-brief content.
• Fail to show up for a confirmed Assignment, fail to post agreed content, or otherwise “ghost” the other party.
• Attempt to take payment or a Meal outside the Service to avoid fees, or otherwise circumvent the platform.
• Misrepresent your identity, location, following, or eligibility.
• Attempt to gain access to accounts, roles, data, or system areas you are not authorized to access, or interfere with the security or integrity of the Service.
• Use the Service to harass, threaten, defame, or discriminate against others, or to violate anyone’s privacy or publicity rights.
• Use the Service in violation of any applicable law, third-party platform rule, or these Terms.

7. Verification, Moderation, Ratings, and Strikes

7.1 Moderation

Frenzy uses human moderators to review submissions against the Brief and to verify view counts. Moderators may approve a submission, require revisions, or reject it. We may remove content, refuse or reverse verification, and withhold related payment where content does not meet the Brief, violates these Terms, or appears fraudulent.

7.2 Ratings and reputation

Restaurants may rate Creators after a completed campaign. Creator reputation levels are derived automatically from factors such as verified video count, completion rate, and average rating. You agree that ratings and reputation signals reflect the views of the rating party and the platform’s automated calculations, and you will not submit ratings that are fraudulent or retaliatory.

7.3 Strikes and holds

We may issue strikes for conduct such as no-shows, failure to post, faked metrics, or other violations. Two active strikes may place a hold on a Creator’s ability to take new Assignments; a third may result in suspension or termination. Strikes are issued and reversed only by Frenzy staff, and a Creator can view their own strikes in the Service.

7.4 Takedowns and disputes

A Restaurant may request a takedown of a verified submission for a stated reason (for example, an incorrect dish, a missing shot, a branding problem, an inaccurate claim, or offensive content). A moderator resolves the request as valid or invalid and may issue a strike. Restaurants cannot claw back base pay or performance pay that has already been verified and earned. Frenzy’s resolution of a dispute through its moderators and administrators is the final stage of platform review; Frenzy does not offer a separate formal arbitration process within the Service for content disputes.

8. Third-Party Platforms and Services

The Service depends on third-party platforms and providers, including social-media platforms such as TikTok and Instagram, and service providers such as Stripe and our hosting and infrastructure vendors. Your use of those platforms is governed by their own terms and policies. Frenzy does not control and is not responsible for third-party platforms, their availability, their rules, or their treatment of your content or account, and a change by any such platform may affect the Service.

9. Suspension and Termination

You may stop using the Service at any time. We may suspend, restrict, or terminate your account or access, with or without notice, if you violate these Terms, if we are required to by law, if needed to protect the Service or other users, or if your account creates risk of fraud or harm. On termination, your right to use the Service ends, but provisions that by their nature should survive — including those on compensation already earned, fees, content licenses, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive. We will handle any earned-but-unpaid Cash Compensation and any unused Restaurant reserve in accordance with these Terms and applicable law.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Frenzy does not warrant that the Service will be uninterrupted, secure, or error-free, that content will be accurate, that any campaign will result in any particular level of views, engagement, or business outcome, or that any Restaurant or Creator will perform as expected. You use the Service, and deal with other users, at your own risk. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRENZY AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRENZY’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES FRENZY ACTUALLY RECEIVED FROM YOU IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Frenzy and its officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: your use of the Service; your content; your interactions or agreements with other users, including any Brief, Meal, or campaign; your violation of these Terms or any law; or your violation of any third party’s rights.

13. Dispute Resolution; Arbitration; Class-Action Waiver

13.1 Informal resolution first

Before starting an arbitration, you agree to first contact us at frenzyadvertise@gmail.com and try in good faith to resolve the dispute informally for at least thirty (30) days.

13.2 Binding arbitration

Except as stated below, any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by final and binding individual arbitration, rather than in court, administered by a recognized arbitration provider under its applicable consumer rules, and conducted in the English language. The arbitrator has exclusive authority to resolve disputes about the interpretation or enforceability of these Terms, except that a court may decide whether the class-action waiver below is enforceable.

13.3 Class-action waiver

You and Frenzy agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of a representative or class proceeding.

13.4 Exceptions and opt-out

Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive relief in court to protect intellectual-property or security interests. You may opt out of this arbitration agreement by sending written notice to frenzyadvertise@gmail.com within thirty (30) days of first accepting these Terms; if you opt out, the governing-law and venue provisions below apply instead.

14. Governing Law and Venue

These Terms are governed by the laws of the State of [GOVERNING STATE], without regard to its conflict-of-laws rules. Subject to the arbitration section above, you and Frenzy agree to the exclusive jurisdiction of the state and federal courts located in [GOVERNING STATE] for any dispute not subject to arbitration.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means and update the “Effective date” above. Changes apply going forward, and your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree, you must stop using the Service.

16. General

These Terms, together with the Privacy Policy and any campaign-specific terms shown in the Service, are the entire agreement between you and Frenzy regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be given through the Service or by email.

17. Contact Us

Questions about these Terms can be sent to:

Frenzy — [ENTITY NAME]

Email: frenzyadvertise@gmail.com